Refund policy
Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- Faulty Product: The product must be confirmed as faulty due to manufacturing defects or damage that occurred before it reached you.
- Proof of Purchase: You must provide a valid receipt or proof of purchase.
- Time Frame: The request for a refund must be made within 30 days of the original purchase date.
Process for Requesting a Refund
- Contact Us: Please contact our customer service team at info@meltdownerz.com within 30 days of receiving the product.
- Provide Details: Include your order number, a description of the fault, and any supporting images or videos that clearly show the defect.
- Authorization: Our team will review your request.
Refund Processing
- Approval: If the product is confirmed to be faulty, we will process your refund within 7-10 business days.
- Method: Refunds will be issued to the original method of payment used for the purchase. You will receive a confirmation email once the refund has been processed.
Exclusions
- Non-Faulty Products: This refund policy applies only to products that are confirmed to be faulty. Non-faulty products are not eligible for a refund under this policy.
- Damage from Misuse: Products that are damaged due to misuse, mishandling, or alterations are not covered under this policy.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification
Contact Information
For any questions or concerns regarding our refund policy, please contact us at:
- Email: info@meltdownerz.com