Refund policy

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  1. Faulty Product: The product must be confirmed as faulty due to manufacturing defects or damage that occurred before it reached you.
  2. Proof of Purchase: You must provide a valid receipt or proof of purchase.
  3. Time Frame: The request for a refund must be made within 30 days of the original purchase date.

Process for Requesting a Refund

  1. Contact Us: Please contact our customer service team at info@meltdownerz.com within 30 days of receiving the product.
  2. Provide Details: Include your order number, a description of the fault, and any supporting images or videos that clearly show the defect.
  3. Authorization: Our team will review your request.

Refund Processing

  • Approval: If the product is confirmed to be faulty, we will process your refund within 7-10 business days.
  • Method: Refunds will be issued to the original method of payment used for the purchase. You will receive a confirmation email once the refund has been processed.

Exclusions

  • Non-Faulty Products: This refund policy applies only to products that are confirmed to be faulty. Non-faulty products are not eligible for a refund under this policy.
  • Damage from Misuse: Products that are damaged due to misuse, mishandling, or alterations are not covered under this policy.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification

Right of Withdrawal (EU Customers)

If you are based in the European Union, you have the right to withdraw from your order within 14 days of receiving the last item.

How to start a return or cancellation request:

  • If you have an account: visit https://account.meltdownerz.com and go to your Orders.
  • If you checked out using a phone number only: use the returns link in your SMS order confirmation.

Cancellations can be requested before your order is fulfilled. Returns can be requested within 14 days of receiving your last item.

Refunds

We will process your refund within 14 days of receiving your returned item (or proof that it has been sent). Your refund will include the standard delivery cost you paid — we are not required to refund any premium or express shipping upgrades you selected.

Return shipping

The customer is responsible for paying the cost of shipping on any returned items.

Exemptions

The right of withdrawal does not apply to:

  • Personalised or custom-made items
  • Sealed goods that are not suitable for return due to health or hygiene reasons, if unsealed after delivery
  • Digital content that has been accessed or downloaded

Contact Information

For any questions or concerns regarding our refund policy, please contact us at:

  • Email: info@meltdownerz.com